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Reliance Complaint - Take too long to get hot water from Reliance water heater
Reliance Complaint

Reliance Complaint

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Take too long to get hot water from Reliance water heater


The new tankless water heater takes over ~3mins to get hot water from each tap/shower. It's frustrating. Reliance tech agreed it was not acceptable to take so long to get hot water but there wasn't any solution for situation. I talked to another company and the tech said it could be fixed. So, I called Reliance to return the water heater since it didn't meet customer satisfaction. However, Reliance has to charge me $1692 for returning the unit. It's not fair to pay for something it does not perform. It's very frustrating to spend so much time with Reliance on this case and still dragging on. I am working full time and have no time to deal with Reliance.....


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